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Refund Policy

Last Updated: October 2025

Thank you for choosing VIN Trace for your vehicle history and VIN check services. This Refund Policy outlines the conditions under which refunds may or may not be granted for purchases made through our platform.

By using our services or purchasing a VIN report, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. Nature of Digital Products

VIN TraceĀ provides vehicle history reports as digital products. Once a VIN report has been generated and delivered to the email address provided at checkout, the service is considered fully completed.

Due to the nature of digital goods, delivered reports are generally non-refundable, except in limited circumstances outlined in this policy.

2. Eligibility for Refunds

Refunds may only be considered under the following conditions:

  • The report was not delivered due to a verified technical issue on our system
  • A duplicate transaction occurred due to a payment error
  • The report could not be generated due to system failure

All refund requests must be submitted within 7 days of the original purchase.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • The VIN was entered incorrectly during purchase
  • The report has already been successfully delivered
  • Dissatisfaction based on the content or availability of data within the report
  • Delays caused by external data providers or third-party databases
  • Change of mind after purchase

4. Data Accuracy Disclaimer

VIN Trace collects data from a range of reliable national and international sources, including government records, insurance databases, and verified automotive providers.

While we strive to ensure high accuracy, we do not guarantee that all information is complete or up to date. Users are encouraged to independently verify critical vehicle details before making decisions based on the report.

5. Report Corrections

If you believe your report contains a significant error, you may contact us within 7 days of delivery.

Upon review, we may provide a corrected or updated version of the report at no additional cost where applicable. Please note that issuing a corrected report does not qualify for a refund.

6. Customer Responsibility

By purchasing a VIN report, you agree that:

  • You are responsible for entering the correct VIN at checkout
  • Reports generated using incorrect or invalid VINs are not eligible for refunds
  • The results of the report depend on available data from third-party sources

7. Order Processing and Cancellation

Report generation begins immediately after payment confirmation. As a result, orders cannot be canceled once processing has started.

If your report has already been generated or delivered, it is not eligible for cancellation or refund.

8. How to Request a Refund

To request a refund under eligible conditions, please contact our support team within the specified timeframe:

šŸ“§ support@vintrace.eu

Include your order details and a clear explanation of the issue so we can review your request promptly.

9. Commitment to Fair Service

This policy is designed to ensure transparency and fairness while maintaining the integrity of our digital services. We are committed to delivering accurate, timely, and high-quality vehicle reports to all customers.

10. Acceptance of Policy

By completing a purchase on VIN Trace, you confirm that you:

  • Have read and understood this Refund Policy
  • Agree to the conditions outlined above
  • Acknowledge the limitations associated with digital report services